Where are your products made? Who is the manufacturer? Are they OEM?
Our products are produced at factories all over the world. There is no specific manufacturer with whom we deal exclusively. While all of the parts listed on our site are aftermarket parts, some will come from the same factories used by the OEMs or other name brand suppliers. We have engineered tools for many parts to either improve on the original design or to produce at a better value.
I think this is the right part but I am not sure? OR I ordered the wrong part!
If you have any doubt about the proper application please contact us prior to placing your order. We ask that our customers have the proper skills and expertise to order and install the proper parts. However, we are human too and we understand mistakes are made. We try to handle these on a case-by-case basis. We do reserve the right to NOT refund shipping fees and we also reserve the right to charge a 15% restocking fee to offset the costs of repackaging and handling. Please see TERMS AND CONDITIONS for more information.
Wheres my package?
We dont hear this very often because we try to ship within 24 hours through Priority Mail or UPS. You should have received a tracking number shortly after your checkout, however sometimes product does get delayed by shippers or (gasp!) lost. Please contact us at email@example.com with any concerns
Do you give special pricing to dealers?
In a word YES! We recognize that there are many do-it-yourselfers in the boating world and the market is evolving. BUT we also acknowledge the vital and valuable service our dealers provide to the marine industry. We want them to be profitable too! If you are a marine dealer or service provider, please contact us. We will need your marine tax id and wholesale information.
We also appreciate eCrater for their services. If you are a dealer ordering in bulk, we will set up a part number for you through eCrater.
Do you ship internationally?
Yes. However, international customers must contact us first at firstname.lastname@example.org. There is a lot of specific information we require (along with determining shipping rates). Also, international customers are responsible for all customs, VAT or other fees that may apply. Depending on the order we may need to verify other information from you prior to shipping as we have experienced some cases of international fraud. Please be patient and understanding with this situation